Sears Complaint - Grossly abused by Sears
I am sure I am not alone and feel strongly that Sear's deserves a Civil Suit for the abuse they put on the customers! I would be eager to be part of Civil Suit filing against Sear's because they should not be allowed to get away with customer abuse just because ther product is in the unlucky buyers possession. I bought a brand new (quite expensive) washer and dryer from Sear's. The tub was damaged during shipping. I have water damage and terrible odor from the floor/tub under washer. Apparently a repair part can not be "found" for this brand new product (I was informed of this when I called to see why I had not heard back from the Sear's repair man). I have been without a washer for a month (but without any compensation from Sears!!!!!!!!!!.... it is not my fault they sold me a broken machine... why should I take on financial and physical burden of not having a washer? Additionally the damage claim I filed was never sent to an adjuster... I discovered this after calling and waiting on holf forever today only to have to leave a voicemail to call me back. CompetiTVe pricing is the reason I have shopped at Sears, but the savings is completely lost with endless product and service issues, and the physical and financial burden of awaiting the fix that may never come. I was completely blown ot of my seat when I was told the delivery fee could not be refunded to me when the delivery guys bolted thru the tub of my washer causing the beginning of a complete disaster. I know for sure there are hundreds if not thousands like me out there and I am sooo sure we would have a civil case of corprate abuse! I am soooo disgusted by this treatment! Oh and by they way... that also take no care for all of the time you need to take off for delivery, repairs, and finally pick when you decide to have them come pick up there product because you just can not tolerate the abuse for minute longer. I have waited on hold for hours and hours trying to get anyone on the phone who cared about the customers who sustain there business... never found a sole who thought doing right by the customer mattered. And do not waste your time with the "Customer Solutions/Customer Care" Dept you will terribly disappointed. Sears - you run a TERRIBLE business. I will no longer support your business. I will however support a Civil Suit filing for customer abuse against you!