Best Western Hotels International, Inc. Complaint - Disgusting Room and Horrible Customer Service!
SANTA ANA, CALIFORNIA -- My husband and I checked into the Best Western Orange County Airport North with our children. We arrived at our room at 9:30 to drop our bags and head out for a late dinner. When we arrived back at our hotel 1.5 hours later, we got our kids ready for bed before doing the same. When we went to get in bed we noticed a large suspicious stain in the middle of our comforter...which looked to be dried blood and semen, as well as a pubic hair in the bathroom. We notified hotel staff, which inspected the room and said that, it wasn’t clean. Although they changed our room at close to midnight, my husband had to go down and inspect the new room to ensure that it was clean. When complaining to hotel management the next morning, instead of being apologetic, they were rude and insulting. Please do not patronize this business! Embassy Suits, Hampton Inn ect are all located very close by, please take your business to them! Both property Manager Dartisha and GM Huy were rude! They should be ashamed of themselves! Please Dont give Best Western Orange County your Business!
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