PA Labs. Complaint - Should I Bother with Insurance?

Review by consumerit on 2010-08-10
FORT WAYNE, INDIANA -- My doctor wanted me to have a panel workup since I am diabetic with HBP. PA Labs. is close by, so I went there. My doctor had made a bureaucratic mistake on the script for the tests. She had not coded diabetes but had written it out in English. The attendant informed me that if my regular insurance didn't cover the tests, then, Medicare (my secondary insurer) might not cover--she knew the code but must accept what ever the doctor writes. The attendant wanted to sign a financial responsibility form for $66 for the test in question. I had to insist that they get in touch with the doctor to have a correct script faxed over for their records. The attendant clearly believed that I would end up paying for this test despite having two forms of insurance, and she clearly didn't care if I did end up paying for the test.
Comments:9 Replies - Latest reply on 2010-08-11
Posted by goduke on 2010-08-10:
So you're mad at them because the doctor made an error?
Posted by Anonymous on 2010-08-10:
I really don't think the attendant cares who ends up paying for the test.
Posted by Skye on 2010-08-10:
Did the doctor's office fax over the correctly written script? You can't blame them for wanting to make sure services rendered are paid for.
Posted by BEJ on 2010-08-10:
It is not unusual to have the patient sign the financial liability form in case test is not covered. I do not understand the reluctance of the lab person to not put in a call to the doctor to get the proper code. The doctor should have known that the code in addition to the written diagnosis was needed.
Posted by Skye on 2010-08-10:
Bej, I agree, but sometimes some of the people that are at front desk of these lab places, could care less about doing anything extra, like making a simple phone call to help out he patient.
Posted by Venice09 on 2010-08-10:
If the lab refused to call maybe you could have called yourself. I understand not wanting to pay for a test if you don't have to. Too bad they weren't willing to put in the code since the word diabetes was written out. I think the lab could have been a little more cooperative. If you haven't done so already, don't forget to tell your doctor she made a mistake so it doesn't happen again.
Posted by olie on 2010-08-10:
I have to sign, every time a family member goes in, that I will be financially responsible in the event that insurance does not cover the entire cost of the visit. This is a formality; it's nothing personal against you.
Posted by Starlord on 2010-08-11:
The medical field is full of things that don't make sense. My doctor told me to stop in the office one morning for a fasting blood draw, as me last appointment was 11:45 AM, and I had eaten breakfast to stave off a possible glucose crash. When I arrived, the phlebotomist refused to do the draw, as I had just had one. I explained the reason for it, and told her that was what the doctor had told me. She still refused. The wildest thing, as far as I am concerned is my insulin. Nowadays, they are using insulin therapy to battle Type 2 diabetes. If I go through my insurance company, the insulin costs me $29 co-pay per vial. If I buy it over the counter, the exact same insulin costs me $25 per vial and does not count toward the 'donut hole.' WTF is the insurance company doing that my co-pay is $4 MORE per vial than me paying for it out of pocket?
Posted by Johanna on 2010-08-11:
Wow Star, that is weird.

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