Best Buy Complaint - Best Buy Delivery by Pennridge = NIGHTMARE!
LA JOLLA -- The 3rd party that Best Buy contracts with, in my case it was Pennridge, is absolutely terrible. They did not deliver on the day as promised, and canceled the delivery order without notice claiming that "the Best Buy sales representative had entered the delivery order incorrectly".
Then, on the day they did deliver the washer, the delivery company Pennridge DAMAGED my hard wood floor as they were removing my old washer!!! I suggested that we lay down blankets or protective cover and they rudely dismissed me. Now, it's been 2 weeks trying to get the delivery company to process my claim to assess and repair the damage. However, the company keeps telling me that the person who handles claims "is not available right now". Best Buy takes NO RESPONSIBLITY for this because it is a 3rd party! Why is Best Buy contracting with such unethical and substandard delivery companies!!!!??!!
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