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Krups Complaint - Poor Customer Relations And Service - Coffee Maker Fmf5
Coffee Maker Fmf5 - Complaint
I bought the coffee machine it worked for 2 months. Called customer service had ton send to repair service at my expense and for a total of 5 weeks. The machine returned worked for two weeks. called customer service to request my money back they informed me that the most they would do is pay for shipping back for repair again a couple of weeks turn over. Asked to talk to a supervisor which really would not assist me in resolving my issue. i asked to speak with his superior he obviously did not inform her for I have received no contact from krups. I strongly advise all not the buy their products for the will not stand behind their product even though its under warranty and this is the 2Nd time this is going for repair
Comments:
Posted by Venice09 on 2010-08-10:
Is this one of those expensive coffee machines? When my moderately priced Hamilton Beach coffee maker stopped working, they promptly sent me a new one, no questions asked. If Krups couldn't repair it on the first try, I think they should send you a new one. However, you might want to read the warranty to see what the requirements are for a replacement.
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