Sprint Nextel Complaint - I upgraded and it took the company more than a month to deliver my phone correctly
I upgraded and placed the order of the new phone and paid for it(the blackberry curve for nextel) at a local Sprint store and apparently the manager sent it back because he did not know who's phone was it (which is weird because they should keep control of their inventory). Anyway, I had to go the store about 6 times, call different departments at Sprint pretty much three times a week, invest cellphone minutes, lots of my time, and physical aches, all in one month just so they could send me a new phone. Isn't this a little too excesive for one of the many many phones Sprint has on stock? They gave my all sorts of excuses and when a manager finally took care of my case and replaced the order "free of charge" for me, it turns out I had to pay for the second phone as if I had had it since day 1. I spoke to a manager in a higher position and he told me I could either pay up or cancel the service. I believe the least Sprint could have done to compensate me after the long wait and troubles I went through was to give me the phone for free (specially after I was told by one employee that I would get it free of charge).