SuperShuttle Complaint - Driver yelled at me...
ANAHIEM, CALIFORNIA -- I was already at my destination in Anaheim. I called in the morning for SUPERSHUTTLE to pick us up so I can get a rental car. I remembered that I told them the destination was John Wayne airport, not LAX. I Was supposted to go to LAX... So I called back less than 5 minutes later and Daniel answers the phone. He told me that He needed to cancel out the first Confirmation number and CHARGE ME AGAIN for the SECOND CONFIRMATION NUMBER! This is only 5 minutes ago people!!!!!(The itme was 0602) Then Daniel says that your suttle will be the in like 20 minutes. (I have a 0750 shuttle arrival time) He said that he cancelled it but still charged me even though I through a tip on it.
He transferred me so a customer service agent "TISHA". All she asked was how she can help me. I informed that I was requesting my funds back. He immediately put me on hold until my cell phone battery died. I called again as I acually got Daniel back. At first he totally denied helping me. Then transferred me to Trish and she belittled me by saying that I hung up the phone... TYPICAL!
I was transferred like a ping pong ball to their buddies desks with on guys telling me," What the hell???"
I FINALLY SPOKE TO SOMBODY WHO I THOUGHT HAD COMMON SENCE. Camillia Williams. She was very nice and helpful. Until the FIRST SHUTTLE the SHOULD have been cancelled arrived. Williams that told me that she contacted dispatch and he was changing his route to LAX. However, the driver had other needs. While having Miss Williams on the phone, the driver in van #803 started to yell at me and tell me that His empty van is full. In broken English," I am going to John Wayne!" GOODBYE... As I was crossing the front of his vehicle he throws it into drive. The van creeps forward a few inches. ( Attempt battery with deadly weapon )
I tell him that I have A CSA Agent on the phone and she said for me to tell you that your itinerary has changed and you are taking a party of 2 to LAX. He Yells again," No, what da F***! Do I speak ARABIC?" He gets on the phone to dispatch who should have canceled his route to this area in the first place. With my arms crossed and leaning on the drivers side window, the unbelted driver speeds off spinning me around causing me to loose balance. And to think that this guy got a tip from me.
As far as the refund goes:
It is Aug 11th 2010 and I just got off the phone with Tereasa who was very nice. I had to call back because it was not 0700 hours in corperate office. (Callifornia)
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