Shape FX / Newport News Complaint - Incompetent Employees & POOR Customer service!!!!
HAMPTON, VIRGINIA -- ::::::::::::::Here is the email I sent Shape FX 8/10/2010::::::::::::::::
I would like to inform you of my dissatisfaction with your Product and POOR employee's Customer Service.
I Ordered a skirt on line Approximately 7-12. I Received a WHITE skirt ( (item # WQ81 WA 12) with three "Black stains" on it. I contacted Shape FX 7/15 as soon as I inspected the garment. I spoke with Lindsey she advised that a replacement skirt would be sent immediately, along with a refund of my shipping cost (2nd day air). For some reason my gut instinct wouldn't allow me to be at ease, due to this garment being ordered for a Vacation I was going on July 23rd. So I decided to call the very next day to verify if in fact my skirt was shipped off. IT WASN'T. I understand that my initial call was placed after the business day 5pm PST 8pm est. However my replacement skirt should have been sent off 7/16 due to Shape FX's negligence.
When I called Shape FX 7/16, Rob took my call and stated "Miss Moore everything will be taken care of, and you'll have your skirt before your vacation! He also stated a "Manager" would be in contact with you Saturday 7/17. I waited and waited and NEVER did this "Manager" call. So, I contacted Shape FX again...Guess who answers? Rob!. He stated I'm sorry Miss Moore we don't have a manager on the floor you can speak. But rest assure you will receive your skirt on or before Tuesday 7/20.... I verified my telephone number with Rob as well as my address. Shape FX had the WRONG number ....!!! Moving right along Tuesday comes, I contact Shape FX during my lunch hour.... Lyndon "Account Specialist" is placed on the line. He Verified that my skirt was just shipped 7/20 (UPS GROUND) and Rob didn't have the authority to tell me I would have my skirt by 7/20, "He a new employee" is what Lyndon explained. As if that was suppose to excuse
the LIES I was given???? I then got VERY UPSET, and used profanity at Lyndon. I told Lyndon to CANCEL my order, intercept the skirt, and REFUND my money! Lyndon had not a single OUNCE of compassion for what was going on (and put the cherry on top) by hanging up in my face! I called back and was told my a very rude young lady ( "we don't have an employee by the name of LYNDON here & no supervisor for you to talk to")..........I was completely PISSED!!!! I never called back. Moving right along......I had to go out and purchase another outfit because of Shape FX's incompetent employees! My vacation came and went. I've been back almost 3 weeks now and GUESS what was on my porch waiting for me when I got home from work yesterday 8/9/10? (MY REPLACEMENT SKIRT) !!!!!
I WILL NEVER SHOP WITH YOUR COMPANY EVER AGAIN ... I WILL BAD MOUTH THE QUALITY OF CLOTHES EVERY CHANCE I GET.... YOU DON'T INSPECT THE CLOTHES YOU SEND OUT....WHITE SKIRT WITH BLACK MARKS ALL OVER IT????.....AND YOU SEND THE REPLACEMENT ALMOST A MONTH LATER....ATROCIOUS!!!!!
Signed a EXTREMELY DISSATISFIED EX-CUSTOMER!!!!!!!!!!
The INFAMOUS stains!!!!