Toyota Motor Corporation Complaint - Toyota Financial Services - AVOID!!!
I financed my car through Toyota Financial Services in 2008. I recently paid off the loan early. After I paid off the loan, an additional automatic payment was deducted from my bank account. It has been an awful experience trying to get this refund.
After waiting for 3.5 weeks after the additional payment was made, I had still not received a refund. I called customer service, and the two persons with whom I spoke were not at all helpful.
After speaking with the initial representative, I was referred to the floor supervisor. He was unable to answer my questions and refused to give me another name/phone#/email address of someone else who could help me. Basically, he told me that a refund would be made when they were ready to make it, he could not give me a timeframe, and he could not forward me to anyone else who could provide this information. !!!!
This is unacceptable, but I have no other options and no one at Toyota Financial with whom I can speak about this problem.
Based on this experience, I will never finance another car through Toyota Financial. If you are considering choosing Toyota Financial to finance your vehicle, I would recommend that you look elsewhere. If you choose this company and ever have a customer service need, you will be sorely disappointed.