Qwest Complaint - QWEST ARE LIARS - Pre-Paid Visa Promo and Billing Issues
I had been bogarting unsecured Internet connects for awhile and decided it was time to pay for my own reliable connection. I did pricing around town and finally settled for Qwest as they were offering prepaid Visa cards to new Internet subscribers.
In my area the only speeds offered are 1.5, 3 and 7. I naturally wanted 7. The promo was $50 for 1.5 and 3 and $100 for 7 and up. I remember the sales guy saying that it was great because I was essentially getting my money back for buying the $90 wireless router. I would receive it in the mail in 4-6 weeks.
In that time, appx. one month later, I hooked up a home phone through them and bundled my Internet with it. the cost was actually going to be cheaper to have a phone and Internet together. LOLLOLLOl what a JOKE!!!! I have yet to receive a bill UNDER $100! When I have called about it, I'm SO confused that I just give up!
OK back to the prepaid card. So I called in June to inquire about the card they said it would be here in July. I was fine with that. (was planning to use it for "back to school shopping" any way......)So I waited all of July still nothing. Aug 1st I emailed them and they responded with a link. I went there, typed in my number...nothing, "call customer service" imagine my surprise!! (sarcasm noted) So I wait a few more days just to be sure it doesn't show up then I call. Guess what? My name isn't even down for a promo card!!! So I had to call Qwest and request a 3way call with the promo place. When I told them my date of service was May 1, 2010, they told me that they were only doing the $50 promo at that time!! I saw with my own two eyes the sales they had online, and heard with my own two ears what the sales guy said to me. I tried to reason but of course it was a loosing battle On top of all that I was told I have to wait ANOTHER 4-6 weeks for a card to be issued!!!! I even spoke with a manager!
I am 33 and have had 2 strokes. Holding it together is difficult for me, I managed for 45 minutes. Then I broke and couldn't even speak. My 13 yr old son had to finish the conversation for me!!
Bottom line, I think companies are too big and there is no accountability anywhere anymore. I am looking into a small locally owned co. now. it costs a bit more than what Qwest "quoted me" but I know they will be fair and the service will be top notch. We collectively need to start giving our support and money to small business for this very reason. their prices go down the more customers they get too so its a Win win. we complain about big business and customer service but I guess we get what we pay for. discounted prices equals discounted service.............