Nintendo Complaint - Ripped off 200 dollars worth of Virtual Console games
I've had a Wii since the moment they came out; I bought one on the midnight release in Nov. of 2006. Since then MANY games have been purchased for the console, wiiware, and virtual console. As well as being a fan since the NES days (still have all of my Nintendo systems from the past) I was more of a fan than ever. When the new black Wii was announced I knew I was going to buy one. Since I don't understand "Terms and Agreements" I called Nintendo customer support to find out if purchasing one would be possible. I specifically asked about selling my old one to go towards the new black one and I was told after being put on hold just to "call when you get the new Wii." "And I will be able to get my games?" "Yes, just call us back."
Apparently operators aren't trained to know Nintendo's policies because I know now that would never happen. Why would somebody give away 200 dollars worth of Virtual Console games for a different color Wii? Nobody. Not even me. I thought, "Its fine, Nintendo's customer support is the best in the industry. They'll fix this for a customer loyal as me." Wrong. After speaking to numerous people they seemed to Dodge the fact that I was lied to, as if they think I'm lying. I have no reason to lie, I just want what I've paid for twice already: the actual game cart and the download the first time.
Nope, nope, nope. Policy is policy. They tell me there isn't ANYTHING they could do, but I know that's a lie. The content is a digital download not one of a kind software. How about sending my console in and adding them? It’s not that they couldn’t do it, it’s against policy. And this is where the loop begins: "We can't do anything without the old console." But, I realized that I never would've been in this situation if Nintendo's customer support was properly trained or at least care enough to forward the call to somebody who did know. If I was told correctly I would've never bought a new Wii, I would still have my games, and I would still be happy. Thanks Nintendo.