Hotwire, Inc Complaint - Hotwire was a Hotmess
I made reservations through Hotwire.com for a 3 start hotel. When arriving at the hotel it was painfully obvious that this facility was not a 3 star. Although Hotwire.com has a disclaimer saying they cannot verify the facility's rating, they should be accountable for this big of a difference in rating. Hotwire.com charged me $8 more a night than the hotel's actual nightly rate. I know that Hotwire cannot guarantee the lowest price but this hotel had no special "seasonal" pricing that changed the rate of the room during the summer months in which I booked the hotel. When I called Hotwire.com and informed them of my disappointment, they were less than concerned. I told them I was going to file a complaint for being misled and the response I got was "that's fine". Buyer beware for Hotwire.com, you can never be sure that you are getting what you pay for and at a discounted price.
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