Whirlpool/AE - What customer service?
Whirlpool Washer - Complaint
Bought a Whirlpool Washer over Christmas 2009. It hasn't even been close to year and the machine breaks. We have the 5 year warranty on it, so we call to have them come and take a look at the machine. They send a tech out who comes and looks at the machine. Says its the baring that is broken and we need a new one, and he needs to order this. So he gets on the phone to talk to his supervisor and starts spouting off about Obama this and if Obama didn't do this whole rebate thing I wouldn't have to be out here doing this crap (thinking to myself, you have a job-why are you complaining in front of customers-talk about ungrateful). So he says that he is going to order the part and which should get here about 7 days and he will come to fix it on the day it arrives. The parts arrive a couple days early. AE calls the day before they were supposed to come to confirm that they would be coming to fix the washer. The next day (day they confirmed they were coming), we get a call 5 minutes before the window saying they were cancelling and not coming to fix the washer today. They ended up actually coming 5 days later. The part arrived damaged because the company it came from did not package it well, so they had to send it back and said they would overnight it (this was on a Tuesday, a week and a half after the original call from us that the washer is broken) and they would be back on Friday to fix it, while complaining in front of us that they had to come on Friday. Low and behold, they never show. And they never overnighted the part. We get the part on that following Monday and get a call on Tuesday saying they would be here Today (Wednesday) to fix this stupid washer. They called at 2 saying they would be here any minute. 2 and half hours later no techs to fix anything. I believe I should be reimbursed for the money I have had to spend at the laundromat. Customer service for Whirlpool will not do anything. AE could care less. Lowe's could care less. What is the point of owning your own washer and dryer and not even being able to do your own laundry on your own machines? Waste of money and time. Never going to get another Whirlpool!