Iolo technlogies Complaint - Quality control and customer service
Saturday afternoon, I purchase the Ststem Mechanic Premuim. I go home to install it on my computer. This particular product has one disc in a sleeve. On the back of the sleeve, it looks like three numbers are rubber-stamped for three separate programs. The one to fix my PC, is only half there. I explore for a telephone number to call in the entire box and find only the website listed: iolo.com/customercare. I go to it, find the number and TRY to explain my situation. The male who answered my phone had an accent so extreme he was hard to understand, although I understood perfectly when he told me I was lieing and that was impossible. My next step was to email a complaint through the website. I was told to refer to the website. I then faxed my problem in my reply message stating that I could not get the help the website offered because that was for registered users, who need an activation number for the help they suggested. I called again (silly me) only to be told to go to the website. I then sent them the screen that tells you that no further progress is to be made until you enter the registration number. My final step was to send another email expressing my disappointment with my whole customer service center, suggesting that each clerk should at least get familiar with the packaging of the product, if not the product itself. They, in turn, asked me to send them the copy of the sleeve. I did. No further response. On Thursday, the box is going back to the store.