Dunkin Donuts Complaint - Nasty employee 3 times in a row at my local Dunkin' Donuts.. Had to call the cops this time!
Hello all. This is my first review on here. I just came across this website as I was looking for a corporate number to complain about Dunkin Donuts to. I apologize in advance for the long post but it is 3 separate incidents in the same location with the same employee.
The first of three events took place 2 weeks ago at the drive-thru. I ordered a french cruller donut and a large Tropicana orange Coolatta. They asked if I wanted whipped cream and I said no. When I drove up to pay, my drink had whipped cream on it. I nicely told the employee that I didn't ask for whipped cream but he insisted that I did. Then, another employee walked over, stuck her head out the window and said "NO, I HEARD YOU SAY IT TOO!". I told them that I had no reason to lie about what I wanted. What sense would that make? Instead of just apologizing and making it over, they battled me on whether or not I wanted whipped cream. It got to the point where I told them I wanted my money back because treating a customer this way is uncalled for. They gave me my money back and I drove away.
As I pulled away, I noticed that I also received the wrong donut. Now, I was even more annoyed. This was even further proof that they do not pay attention to their customers! I drove back around and told them. She screamed out to another employee "I'M NOT DEALING WITH THIS! YOU DO IT! I'M DONE". What kind of behavior is that? You completely messed up my order and now are attacking me for asking for it to be corrected?.. Someone else came to the window claiming to be the manager and asked what the problem was.. Then, she completely dismissed her employee's behavior and failure to execute a very simple order! I do not appreciate that!
A few days ago, I went to the drive thru again and unfortunately happened to get the same employee! As I paid for my order, she started reciting my license plate number and giggling to herself. I find that extremely creepy and innapropriate to memorize my license plate number! She was trying to provoke me.. Then, as she handed me my change she knocked my quarters on the floor and said a very sarcastic "Whoops!". I decided to just let it go because I was not in the mood for another confrontation.
Today was the final straw! I dropped my neice off inside because she works next door and then went to the drive thru again and guess what? Got the same rude employee again! I guess they're short on staff? I really don't know but anyway, once AGAIN she recited my license plate to me trying to antagonize me. I laughed in her face and told her to get a life. Then, she started singing "LA LA LA LA LA YOU DON'T AFFECT MEEEEE!!!!!!!!!!! LA LA LA".. So immature! She handed me a disgusting drink. It'supposed to be a bright orange slushy consistency but it was a veryyy light almost clear and was a watery melted mess. I feel confident that she did this deliberately. I complained and she said "Oh well, that's all we have."
Once again, I drove away and let it go with no plans to ever go to this location again. A few minutes after I left, my niece texted me telling me how she heard her carrying on and making fun of me with the other employees like it was some kind of inside joke. I was outraged and went back, walked inside, and demanded to speak to the manager. I was told that they didn't have a manager, only an owner. The rude employee walked over, called me a psycho and said that this was strike #3 and threatened that I better never come back in there again. I immediately called the cops and filed a complaint.
I have contacted the Dunkin Donuts corporate office about this and they were shocked. Unless this woman is not fired, I will have no respect for this company ever again. Thank you for reading this.