Priceline.com Complaint - Read the fine print
I have used Priceline.com in the past to book flights, hotels and car rentals. I have even had the thrill of getting what I considered to be some really good deals...up to 49% off the published rates on other "deal" websites.
Unfortunately, I feel victim to the biggest pitfall with the Priceline process today. I had booked a car rental for an upcoming trip through Priceline. Unfortunately, the dates of my trip had to be changed - the client company that I was visiting had some schedule changes and could no longer accommodate the original date of our planned meeting. I quickly called my hotel to change my reservations - no problem. I visited the Southwest Airline website to change my flights - no problem (but it did cost me some additional money due to the rate change). But when I reached out Priceline.com, I received nothing but problems.
Because I had used the name your own price bidding module for my car rental, I was told that I could not change the reservation dates or cancel the reservation. How much sense does this make? I am being charged $76.05 (total price with all taxes a good price for a standard size car rental at BWI), but I am receiving nothing for my money.
The Priceline associates that I spoke with said, "you should have read the contract page more closely...there is nothing we can do to help you". I say - BOLOGNA!!! How can they charge a fee and not provide a service or product in return? I understand that I received the opportunity to "make my own deal" - but is it worth $76.05 to negotiate a deal and then not be able to take advantage of that deal? I am outraged and I will never use their service again.
In the meantime, I have had to reserve another car for the new dates of my meeting. I'm paying nearly 25% more because I had to book a car direct and not "name my best price"...so I am out both my original bid (with additional taxes) which totals $76.05 and I have to pay for another car.
Buyer Beware! I, for one, will not use this service again until Priceline changes their policy on allowing changes to reservations.
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