AT&T Wireless Complaint - Billing Problem: Have You Had This Problem?
REDMOND, WASHINGTON -- I have four AT&T Cell phones under a two year contract. I have asked/re-asked/re-asked them to send me an itemized paper bill. I used to check my charges online but found that AT&T has a setting that defaults back to a paperless bill when you check your bill online.
One month when I didn't get a bill, I estimated a payment and it turned out too low and I got dun notices on the account. I hate having to call them! It is always a hassle.
I spent the better part of an hour with them today. I have not received a paper bill this month again! Someone had changed my back to a paperless bill. The Supervisor said that no one but me can change it and only if I go onlne to do it. He verified that I had not been online since April but he still maintained that I was the only one who could do it. I have my account password protected. No one went online to check or make changes to my account.
Have any of you had this problem, where someone at AT&T has changed your billing settings without your permission? My theory is that they either have a rogue employee or that they have a software glitch.
What do you think?