DirecTV Inc Complaint - Will give false info to make you sign
When I was ordering DirecTV, I asked a few questions about On Demand and DVR service. I was told that On Demand was free and available with the HD receiver I was about to get, so I skipped on getting the HD DVR (free the time, but with a montlhy fee of $10). Fast forward a few weeks, after browsing through their website and seeing that all the info about On Demand points to using it with a DVR, I called DirecTV to ask about it. First, I talked to a supervisor that told me On Demand was available in my account and I had no reason to complain. So I asked the supervisor to explain me how to use On Demand with my HD receiver, because their website only mentions the DVR. She said "sure, let me just put you on hold for a sec". 15 minutes later, I was still on hold and no-one answered from the other side of the phone. 10 minutes later, decided to hang the phone and start all over again. It has been over 1 hour now and I'm still on the phone, explaining my situation to every single person until they forward me to the next one. This is unacceptable. I'm thinking about canceling service and paying the hefty cancellation fee, but I will not be paying for such a dishonest service.