CALIFORNIA -- This dealer takes 1.5 to 3 hours for waiting customers for routine maintenance like oil change and lube. It is awkwardly located far from the new car department so you can't even shop for a car while waiting.
The Service Manager said that the poor service is attributable to their servicing customers from all over San Diego county who come to Carlsbad for service. When I asked, "So, you don't have enough staff to handle the number of customers you have. Does the dealer owner prevent you from staffing to meet reasonable service expectations?" the conversation came to an abrupt end.
Other Toyota dealerships are able to provide routine service in a 30 to 60 minute time window. Toyota Carlsbad is evidently too poorly organized and managed to meet that standard.
Moreover, there is no place where a business person can work quietly without a TV on the wall nearby blaring some silliness and interfering with all concentration.
This is a poorly thought out, poorly organized operation. From what I can tell they don't even use project management software to match work to resources.