General Motors Complaint - Standing behind your product
To begin I have owned 2 GMC trucks which I loved, absolutely no problems other than normal wear and tear, maintanence issues with over 150,000 miles on them. So when my husband and I decided to buy a SUV for our family of 6 we immediately were attracted to the Yukon XL's. We found a newer, used one, in excellent condition and still under warranty. Little did we know that would be the start of high cost repair bills. From 29,500 miles on we began to experience issues with the 4X4 system. I have had it into the shop at least 5 times over the past 2 yrs and 40,000 miles, to fix an issue that was never fixed properly under warranty the first time, and was told it was a different issue every time, so that the additional costs would not be covered under warranty; though the same symptoms existed each time. Needless to say it has been frustrating to pay that much money for a vehicle that should not be having these or any issues for that matter with as few miles as it has, and due to the fact that regular maintanence and care has been done on the vehicle to keep it working at it's optimal capacity. In addition the back liftgate latch stopped working, and in researching that I found out that is also a common issue with this make and model. I totally understand wear and tear issues but I have to say I have been EXTREMELY disappointed that GMC does not stand behind it's product. When I go to buy again I will be looking at competitors with better reputations and who stand behind their product, like those who even offer warranties up to 100,000 miles...which to me should be standard on all vehicles to cover such issues as I've been having to deal with prematurely. If a company wants to stay afloat, aside from Government Bailouts, they need to first look at keeping their customers happy by addressing issues with integrity. GMC needs to take a look at what their real issue is, customer service...make your customers happy and you will continue to have customers to serve, as well as the referrals that go with them...needless to say I will not be looking to buy GMC products again, or recommending them to others, showing that customer service is imporatant to a companies health! I just wish more companies had integrity to stand behind their products these days!!!
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