Red Lobster #0353, Youngstown, Ohio 1410 Boardman Polan Road Complaint - Substandard Food & Service
YOUNGSTOWN, OHIO -- This has to be one of the worst Red Lobster locations that my wife and I have encountered in over 26 years. When we first walked in, we proceeded to the Carryout section because we were staying at a nearby hotel and decided to just take our food back and enjoy it at the hotel. No such luck! First of all, we were greeted by the most unprofessional and unfriendly staff person (older woman with glasses and short red curly hair). As this wasn't already a turnoff, she intentionally wrote the order incorrectly, despite the fact we explained it to her twice. When the order was ready, the above person assured us that everything we ordered was in the takeout bag. Yeah. Right. After we got to the hotel room and started removing the items from the bag, we realized that our stuffed mushrooms with crab and shrimp were not included in the order due to her inability and meanness to focus on our order. The King Crabs were dry, lack of moisture, precracked in the back and when cracked opened, the crab meat was falling apart and some pieces even fell on the hotel carpet. THESE CRABS WERE OLD AND STALE. There also was no salad dressing included. This is totally unacceptable for the exorbitant prices charged by Red Lobster. WE ARE NOT PATRONIZING RED LOBSTER EVER AGAIN DUE TO THIS INFERIOR TYPE OF FOOD AND SERVICE THAT WAS PROVIDED BY THIS YOUNGSTOWN, OHIO LOCATION. WE MEAN RED LOBSTER ENTIRELY. We had written a letter certified return receipt to the Red Lobster Headquarters over 3 weeks ago, to no avail. We sent the letter to the attention of: MS KIM LOPDRUP, PRESIDENT - DARNDEN RESTAURANTS, INC. - 5900 LAKE ELLENOR DRIVE - ORLAND, FL 32809-4634. Since Red Lobster has yet to acknowledge our complaint, it is a direct indication that customers who keep Red Lobster's business flowing, especially in light of the present recession, are not given top priority and are perceived as nothing more than a mere nuisance for expressing their dissatisfaction at the type of sub-par service and food that had to be endured. with that said and done, we will be relaying this dismal experience to all our family members, entire church congregation, friends, neighbors, students, active senior citizen groups, students, etc. NOT TO PATRONIZE RED LOBSTER EVER GAIN. RED LOBSTER IS NOT THE ONLY GAME IN TOWN.