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Hydroxatone Complaint - ADVERTISING FRAUD/MISREPRESENTATION

Review by nutinliket on 2010-08-12
JERSEY CITY, NJ -- NJ>>BBB processed a total of 607 complaints about this company in the last 36 months, our standard reporting period. Of the total of 607 complaints closed in 36 months, 403 were closed in the last year.
( here is the link and read the complaints and the lack of resolution from this company)
My personal experience is similar I specifically asked if the first order cost anything they said just shipping. After 30 days if you decided to continue product the send more at that point charge. Their customer service is rude, long hold times, and only at this point will they explain the real offer.


Name: Hydroxatone, LLC
Phone: (201) 876-7912 ext. 555
Address: 499 Washington Blvd, 15th Floor
Jersey City, NJ 07310
Website: hydroxatone.com
Original Business Start Date: January 2005
Principal: Mr. Andrew Surwilo
Customer Contact: Mr. Andrew Surwilo - (201) 876-7912 ext. 555
Email Address: lana@hydroxatone.com
Entity: Limited Liability Corporation
Type of Business: Infomercials
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Hydroxatone
Comments:2 Replies - Latest reply on 2010-08-12
Posted by Skye on 2010-08-12:
People do not read the fine print before ordering at times. This was never free offer, if they asked for a credit card number.
Posted by Starlord on 2010-08-12:
Skye is spot on! If they ask for a credit card, hang up and look elsewhere. It is not really fraud, as the disclaimer shown on the TV screen (I assume you responded to an infommercial) states that the free sample is dependent on your signing up for the regular shipments and automatic withdrawal. Technically, the person on the phone spoke the truth. the offer is free, however, by asking for the sample, you are signing up for the program. Sorta sleazy, but you had a chance to read the disclaimer.

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