Citifinancial home Equity Complaint - Home Equity loan - mobile home repairs
My son and I went throw Citifinacial for a home equity loan, we didn't have much choice because banks wouldn't do older trailers. Had no trouble with them and always made our payments two month a head of time. But then we had a home fire and couldn't live in it. We notified Citifinancial and was asked what we thought they could do, you have insurance! But when we told them that Concord Group Insurance wasn't going to pay off they couldn't help and wanted their payment even if we didn't have a place to live.
After a year trying to get a modified loan payment and missing paper work we got a modified loan for $80 less then we where paying. And when we ask if they could help put something back on the land, we were told we had to make full payments for a year before the would give another loan at 11% +. What a waste of time and money trying to do the right thing with our loan. We should just have not made the payments, they would never gotten all their loan repaid. These people don't care about us only their money.