My Blankee Inc Complaint - Customer Service Severely Lacking - TWO Instances!!
LOS ANGELES, CALIFORNIA -- This is the 2nd time of dealt with My Blankee Inc. and I should have taken the hint the first time.
The first time I attempted to deal with this company didn't actually turn out to be a first purchase at all since their customer service department only returned my call 24 hours after I called them. Their website was poorly organized, lacked in description of items and therefore required me to call customer service to have some simple questions answered. When I called, my name and number were taken and I was told someone would "get right back" to me, by the time they called me back 24 hours later I'd decided to purchase from another company who had a more informative and better presented website. Clearly they weren't interested in the sale of VERY expensive adult sized blanket.
So here I find myself 6 months later and I decide to put an order through their website for a security blanket for my daughter - no questions this time, easy enough right? NO. While my Paypal transaction went through via their website, upon returning to their site I got a message saying my order was NOT completed. Awesome, considering I have a transaction number from Paypal and my money has been taken... No order number, no email confirmation. This happened at night, so I sent an email immediately explaining the situation and I also let them know about the poor customer service I received the last time . 12pm the following day, still no contact from customer service, 3pm, no contact - so I emailed AGAIN. 5pm, I finally get the picture - either no one checks emails or I'm being ignored, so I called and ask to speak to customer service.
The lady who answered the phone was rude and asked what I needed. She never presented herself as "customer service" and certainly didn't ask how she could help me... Either way I told her my story, and told her I was very frustrated. She told me she'd look into it, and left me on hold for 5 minutes. When she came back told me the order went through, confirmed the order with me and gave me an order number (I had to ASK for it). NOT ONCE, did she apologize for any inconvenience, frustration or for not tending to the 2 emailsI told her I'd sent. A+!
I have worked customer service for an online retailer and I could not imagine conducting myself the way this company has. If I didn't think it would have caused me even more frustration I'd have had the girl on the phone cancel the order all together, they'll never see my business again.
Terrible customer service, I don't care how nice their blankets are and what celebrities use them - that doesn't make up for the lack of quality in service.