Allstate Insurance Complaint - No loyalty, no class
CAPE CORAL, FLORIDA -- I have been a customer of Allstate for 17 years and I stopped in the 1202 Cape Coral office in fort myers office today to transfer my insurance down to fort myers after a recent move. I have never been so humiliated by a person who provides a service in my life. He essentially told me he did not call me back because I had insufficient insurance on my vehicles and he did not want to take on the liability of my lack of coverage on my vehicles.
Please keep in mind that I was in his office for boat insurance, renters insurance and flood, not car insurance. I believe he dismissed me as a customer due to the fact that my coverage was not significant enough for him to run a quote for me.
He proceeded to use scare tactics, telling me I could be sued and lose everything if I was in an accident with this kind of coverage, but never offering me information regarding other alternatives, such as prices or examples of different policy choices for better coverage. He just simply dismissed me and my 18 years of customer loyalty. When I insisted he explain his reasoning, asking him if my coverage was sufficient under Florida law, why he felt it was inadequate and in what way, he spoke louder and louder until the entire office could hear our conversation and I could not pay attention to what he was saying. When I asked him outright to write down the exact reason he would not give me a quote for my insurance he wrote down, “agency choice for no liability coverage”.
I told him that if this is the case, he should have called me in a timely manner, offered me a quote for my requested coverage’s and explained his concerns about my insurance and offered me alternatives, not told me loudly in the office that I did not have adequate coverage on my vehicles for him to consider insuring me for my other needs.
He also mentioned to me many times that his father owned the company and his father specifically advised him he didn’t want to deal with this policy and I should go back to my agent in Venice. I explained to him that I would be seeking a different company, that I was disgusted with his customer service. He loudly stated as I walked out of the office that if Allstate wrote me such a bad policy, he agreed I should switch companies also.
I am mortified, angry and disgusted with my treatment by this agent. More so, I am disappointed that a company I trusted could have this kind of disregard for my loyalty in a time of impersonal, easy access internet insurance.