EFaucets Complaint - Lousy customer service & expensive return policy
I purchased a Kohler toilet seat from eFaucets.com and when I received the wrong seat in the wrong color I contacted the company immediately via Live Chat. I was told return instructions would be emailed within 3 business days. While I was on live chat I ordered the correct toilet seat. Within 3 days the new toilet (and correct one) arrived but I still hadn't heard back from the company with instructions on how to return the wrong one. I emailed them and then followed up with a phone call and finally they emailed me the return instructions. eFaucets added in a 15% restocking fee and expected me to return the wrong seat at my expense which added up to half the cost of the seat in the first place. I WILL NEVER BUY here again and I would NEVER recommend them to ANYONE.
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