SunTrust Bank Complaint - I Distrust SunTrust! - Personal Banking Account
Personal Banking Account - Complaint
I started banking with First American Bank, which was bought out by Crestar and then purchased by Sun Trust. Consequently, I have had over a twenty year relationship with this bank, and until March 2010, a very uneventful one. We use Sun Trust online banking on a regular basis. In March 2010, I discovered that $3000 had been stolen from my Sun Trust Checking Account. I notified the Fraud Department of Sun Trust, filed a police report, filed an affidavit with the bank, and closed all the compromised accounts, including my Sun Trust Check card ending in No. 8179. Sun Trust processed my case in an excellent manner, and within a few days the $3000 had been refunded to my account. I opened all new bank accounts, and received a new Sun Trust Check Card a few weeks later. It appeared that my computer had been hacked, or I had acquired a virus that I could not remove. So, to prevent further incidents, I purchased a new computer, with a special spy ware program, as well as Norton 360 antivirus.
I ran the spy ware program before going online to do my banking, and ran the Norton 360 when I closed all internet connections. I tried to do anything that I could to prevent another cyber crime from happening.
Everything was fine until, I received a voice message from the Sun Trust fraud department on July 24, 2010, asking me about a Pizza Hut UK LTD purchase in the amount of $61.13. I, of course did not authorize a Pizza Hut purchase in Great Britain. So, once again I began the fraud case paperwork, police report etc... However, since we had made a personal contact with our local Sun Trust branch from the first fraud case, I contacted the representative who had worked with us in March. She was very helpful with emailing me the necessary documents for the new fraud case.
The problems began when I discovered that the Pizza Hut UK LTD $61.13
purchase had been made with the compromised Sun Trust Check Card ending in No. 8179. I had destroyed the compromised Sun Trust Check in March 2010, and had requested that the account be closed along with our other compromised accounts. I also wondered how this closed Check Card, ending in No. 8179, could be linked to my new checking account, since the one that it had been linked to in March, had been closed. Any purchases made with the Sun Trust Check Card No. 8179, should have been declined. That is when I began to realize that for the past four months, due to the mishandling of my March, 2010 fraud case, I was open to being easy prey for the cyber criminals out there. I have closed all my personal bank accounts with Sun Trust, as I do not feel that Sun Trust can keep my money safe. I now Distrust Sun Trust.