Bally Total Fitness Complaint - Horrible Experience - Bally's Vista 92081
DO NOT GO HERE
I have had an absolutely miserable experience with this gym.
I signed up for a membership plus 3 personal training sessions.
Now they say I only get 2 sessions because the 3rd one was a gift!
Also, I've been through hell and back trying to get my first session scheduled. The trainer was 20 min. late and did no warm up or cool down so I was writhing in pain for days because of inadequate stretching, etc. of my muscles.
Then today after calling 3 times to track down a trainer to schedule the next session, I arrived to the appt. and the trainer was a no show.
I asked for a refund because I have gotten only a terrible stressful experience, not the positive boost to my exercise routine that I needed.
They are refusing to validate my concerns and keep saying that these sessions are gifts that they don't have to honor. I don't get it, its crazy!
They had given me a credit for a couple of months of membership for the hassle I went through but said they were still going to hold up their end of the deal with the personal training sessions. After being stood up today, I asked for a refund for the terrible excuse for personal training experience I've gotten. Now they say they don't owe me the personal training sessions anymore. What?
Save yourself! Stay away from this crazy place. Hope you learn from my mistake.