Aflac Complaint - Worst Company Ever!
THIS IS THE ABSOLUTE WORST COMPANY TO DEAL WITH!!!!!
My husband purchased a policy through Aflac due to an upcoming surgery. The agent told him it would cover his disability for the time he was off (6 weeks) His surgery was in November 2009 and as of today August 2010, we have not received anything from Aflac but the runaround. We had received 2 letters (in May 2010 and June 2010) stating they needed records from July 2009. Why? His surgery was in November. We even spoke with a so called Manager and was still not told a reason why they needed those records. So, we went ahead and faxed all requested information in July, I have called 3 times since July and we always get the same answer, "This claim in under review" Come on, like it takes that long to review records. Starting next week, our lawyer will be taking this over.
The customer service reps have no information what so ever, but they are very nice. That is about the only nice thing I can say about this company. The management staff needs a few classes in customer service, and not to mention some information about the company it self, they were very ignorant.
I would NEVER recommend this company to anyone. I will make sure I tell everyone I know what an AWFUL company this is.