America Online Complaint - cancellation - internet service
I just recently called to cancel an account with AOL. First of all, I opened the account in Oct. of 04 for the free trial membership. In Oct. I was having problems with my computer because of a virus. Frustrated with the computer, I just left it alone and forgot about the account. I just recently received my bank statement with the AOL fee on it. I called to cancel the account and to see if I could possibly be reimbured for the amount of the service that I have never used. Let me tell you that they were giving me this huge song and dance about how great AOL is and that really its my loss for not using them and about the anti virus software etc. I was interrupting this person saying that I want my account closed, it was not used and to please give me a reimbursement for the service that was not used. This person would not help me because I interrupted him. Soon I asked for a manager. Then I was put on hold for ever! I hung up and called back. After going through all the prompts to get to a person, I was a little irritated. Asked for the same as mentioned above. This person was lecturing me about reading contracts etc. and would not help me either if I interrupted. (do these people sit next to one another?) Very, Very irritated by now. I said fine. Keep my 23.90 for services not used. I will never use AOL again and let my friends and family know of my experience with this companys customer service. Please give me a confirmation number for my closed account! Dead air space, for the represenative would not even give me a number until I did not interrupt him and to let him finish what he was saying!!!! I hung up again and called back. This time a just asked to close my account and when asked why. I said I have better service elsewhere. I was put on hold for 5 minutes and then this person came back and gave me my confirmation number. I have never been so outraged with a company in my life! Really it was more about the way I was treated rather than the money! For the attitude was unbelievable even from the get go (before I was irate). Never will I use AOL services. Thank you for letting me vent.