Comcast Corporation Complaint - Billing/Customer Service/ Management
Back in Feb. 2009 I decided that I would get Comcast since they have On Demand and my girls and I both like that. So I called and got Customer Service and the lady told me that I could get a package w/ cable and internet and this package also included 1 premium channel. Well I was like ok, we don't watch the movie channels but if it comes with it I will just discontinue it after 6 months. Well the tech was suppose to be there at 3:30 to install, well I got a call from Comcast at 3:30 stating that they are going to have to rescedule. I was like why, well you have a cut in your line. I was like no I don't, I had Comcast years past and had no issues and the people that live on the other side of me don't have any issues w/ their service. Well this is what the tech is reporting. I get home and I am put on hold for 15-30 minutes. While I am on hold, I go out to my cable box and connect my line. I go in and I have cable. Tech comes on the phone and I am telling them what was said and they said no I just missed the service tech by 5 minutes and that they needed to come in my house to make sure it is working. I tell them that it is and they are like well how do you know this, I am like because I hooked up the cable at the box right out side my living room. They are like really? I then tell them that I will go by the office and pick up the boxes for my house. They then go on to tell me that I will still have to be charged for the service call. I was like why they didn't do anything I did. You need to pay me. Well they did come out and you weren't home, I told the person that when I talked to someone form Comcast that I wouldn't be home until 3:50 but then got a call back from them stating that they couldn't hook it up. Well needless to say they said that I wouldn't be charged. Well I got my first bill and it was almost $200.00. And yes they did charge me the service call and the free premium channel and the full amount for internet. So I called to discuss my bill was on hold for another 20-30 minutes. The lady I talked to didn't know what she was talking about. Well I talked to a manager and he said he fixed it. Well 2 weeks later I got another bill. It seemed like my bills were coming every 2 weeks instead of once a month. I had to call every month. Well in June I moved and I went to the local office to discontinue my service and return my boxes. Well in Aug I was still getting charged for having service at the place I moved from. My bill right now is over $400. I have wrote a letter to Corp. and I got turned over to collections. Before I wrote the letter, I called Customer Service and was told that I had to pay for the 3 months that I didn't live there because I didn't turn in my equipment. I was like you need to check your records again but I did turn my equipment in. She said oh yeah I see that but you still have to pay for the additional months that you didn't live there. I was like that is one thing you are wrong about because that is not my fault that my service didn't get turned off it would be Comcasts. So that is when I wrote the letter and was turned over to collections. Now it is on my Credit report. So what should I do? pay the bill or wait it out?