Care First of Waldorf, MD Complaint - Need Picture ID - Out patient care
WALDORF, MARYLAND -- 13 August 2010, Friday the 13th, took my daughter to Care First because she is sick with sore throat, ear pain, not feeling well. First thing I noticed after signing, sitting down to wait I thought I heard someone calling my name. Had to ask "did some one call my name" and looked around for confirmation and then where did the voice want me to relocate? After taking preliminary information the receptionist asked my daughter how old was she, she is 18. STOP THE WORKS new issue -- do you have a photo ID, no we left the house w/o anything except me, my purse, and my ill daughter. The receptionist returned from speaking with her boss and we were told ABSOLUTELY they would NOT see her because she could not produce an ID card. Seems to me paper work is more important then medical care.
I have all the necessary documentation, my ID, the medical insurance card, all the other personal information requested - but was missing my daughter's ID.
I have 2 friends give me a critique on Care First and it was NOT GOOD. They absolutely are not for the patient and medical care. Find another place that cares for your health.