Norwegian Cruise Line Complaint - Reservation Agents And Office That Think To Highly Of Them Selves
MIAMI, FLORIDA -- I purchased my cruise tickets with no problems. the agent was very nice treated me with respect. Today I received a message from a reservation agent named Albert ext. 4283. In his message he stated that their was a free upgrade to my purchase. I was a little confused because when I booked the room I was informed that I had the best room available at the time. I called him and left a message to please return my call. Later on in the day I checked my messages on my cell phone. there was one from Albert, so I returned his call. This is where it gets weird. I introduced myself and asked what his call was all about. He then stated that he did not call me but that he was returning my call. He started getting out of hand about it and I asked him if he did not first call me how did I know his name and his extension. Then he started getting rude and was basically calling me a liar. At that time I requested to speak to his supervisor and was on hold till I had to hang up.
This is what I have learned during my adventure today with NCL. First if you haven't actually taken the cruise yet nobody will talk to you outside of reservations. That if you leave your phone number to have a supervisor return your call you are told to hold on to wait for a supervisor to see if they will return your call. I know that does not make sense, but that seems to be SOP for NCL. Of course I was very persistent and about three hours after I started this adventure I was able to talk to Alberts lead/supervisor (Niki Rodriguize) who informed me she will talk to Albert. She felt no compulsion to do anything else other then she would talk to Albert. As a customer who was treated in such a fashion and has paid a small fortune for this trip... Well you can imagine how I took it. So before you actually think about utilizing NCL for your next vacation just keep this experience in mind. It might be yours..