Dish Network Complaint - Dish Network Is Engaged In Fraudulent Practices
1. I have been a Dish Network customer for 12 years.
2. I live in both Oregon and California.
3. When in Oregon I have Dish add local Oregon Channels, but when I spend time in California I have Dish remove Oregon local channels and add California local channels. They charge a fee for adding and removing although they have waived the fee on occasion.
4. When Television stopped transmitting an analog signal, I purchased a digital TV and when I was in California I did not add local channels but received most of them. However, as it was unreliable because of the distance I live from the transmitters, I finally asked Dish to add the local California channels. They did, and they charged me a fee.
5. In a few days I started getting a message stating that I was not authorized to receive this (local) channel. The message would disappear, the channel would work fine for a few minutes and the message would re-appear.
6. I called Dish and they would tell me that I need to pay a monthly maintenance fee of $15 or I would have to pay $95 for a service call. I would ask to speak to a supervisor and in short order the problem was corrected.
7. This lasted a day or two and I would have to call again, get the same demand for a $15 monthly maintenance fee, talk to a supervisor and have my local channel problem resolved.
8. I made seven calls in three weeks. Finally I refused to pay the additional maintenance charge and had them remove local channels.
9. I believe that they are using the congressional legislation that change analog to digital to obtain additional fees called a maintenance service plan. This is their equipment. It has been for twelve years. I should not have to pay to service their equipment.
10. I do not object to a program fee, but the maintenance fee is clearly fraudulent. They have total control of the signal. Whatever the supervisors did to establish a signal is proof of this control.
11. Generally when there is a technical problem, a service technician troubleshoots the problem. When I called, there was no trouble-shooting, merely a demand that I pay for a maintenance program.
12. DISH was sued successfully for $5 in 2004 and promised to disclose fees in the future. There current agreement and no agreement in the past twelve years does NOT make reference to this fee.
It is my intent to file a class action suit against them to address my issue and hopefully bring them to task for the other issues found on this and other complaint forums. I am on gmail if you wish to provide similar information.
Company Response on 01/05/2011:
Hello, Tommy Faust with DISH Network Customer Service here. I understand your frustrations with those locals and would be happy to help. If you still require assistance with this problem feel free to email me at email@example.com and I would be glad to help you with this.
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