The Sofa Company Complaint - Yes We Can, So They Say. But No They Can't
Once upon a time I thought these guys were good. but reality took place and I was told that my sofa would be ready on Aug 9. I jetted over and went to the factory. The guy at the front desk said..what? who? which sofa? Did anyone call you? Yeah the left hand does not know the right hand at all.
15 minutes later I am escorted back to see the custom sofa that they built for me. I was so excited to see the sofa. As I turned to corner I spy the beauty...oh, no I meant BEAST. No beauty here she was pretty ugly. The sofa was NOTHING like what I expected. I know because they were working from a photo that I provided them. They get one star for effort but I would take 10 away due to the poor poor customer service that they provide. Hell, the production manager, Manuel, came over to show me the BEAST. I am now standing in from the BEAST with the BOOZER. Yeah, this guy smelled of the alcohol so badly that the smell stayed with me for about 30 min after leaving his presence.
I asked around if there was anyone to assist me as I was in the warehouse and wanted to go over all the issues I had with the sofa. Shape was off. sewing was poor, a major seam was smack dab in the front. One would think that the sofa gave birth and they had to go in and cut her out. Anyway, nobody would talk to me about the issues. So, I asked again and again. I was advised that nobody could help me. I asked for Jim.... is he in? no response besides nobody could assist you and that you have to go back to the store you purchased it at. So, I called over to the store and spoke with Cristina. We reviewed the issues and she says she has to get her boss involved, great. Later that day I get a call that her boss is involved and she will be back to me. NEXT, I get a call from Jim. obviously someone who runs things there.... I have to start all over with the issues and problems.. Jim is this business guy who would debate if Michael Jackson, Ann Nicole Smith were still alive. Point being he is out there and reality is not really in his dna. ummmmmmm, fab fibber or is he just out there? Ummm the seam sewing on the sofa was NASTY. Jims reply, this is up to company standard. Tufting on the front of the sofa is poor at best. Jim, thats up to company standard. Ummm, well I have you a detailed example of what I wanted and I get this poor attempt to product a quality sofa! The saga continues today as the sofa dude goes on and on and on about whats the issues are. Wheres the problem... etc etc.
So, the net net here is this place sings a good song but lacks the ability to execute. When they are not in the right they are defensive and down right nasty. In fact I have asked for my moola back. We will see how things go but I am sure we will end up in court. I have awesome photos that show all the issues. I am actually going to publish them so people can see what their work is like. Their attitude, emails and phone calls will show you that this pace needs help.
NET NET is that this company did not live up to what was agreed and now they are just playing around buying time. They will see me in court and I will win. I suggest that you look at other places for your sofa building needs.