America Online Complaint - Unauthorized Charges on my Bank Account
I used to think that AOL was a great ISP until about a year ago. I have put numerous Corporate Blocks against this company with my bank and they still seem to get through to put false charges on my account. According to my bank, even if I put a block on, all AOL has to do is resubmit the charge again and change just 1 number in their billing code. 1 NUMBER is all it takes and they are able to bypass the block! In the last 6 months alone I have contacted AOL directly regarding charges on my mom's credit card and my bank account and to no avail have I been able to change this. They just charged me again on my bank account for their regular service yet when I try to log in I'm told that it is an unknown account or no longer active. They receive payment against my wishes and they block me from utilizing their online services. I tried to cancel my service with them and they never did it and now that I want to get into it, they block me from having access yet they have my money. They charged us for AOL Voicemail that we cancelled almost 10 months ago, every month, and I have to file disputes with the credit card company and my bank. I thought changing the credit card on our account for billing of basic AOL would help my mom so it wouldn't show up on her credit card since that company is having problems with the dispute. Now I am constantly calling and emailing my bank to dispute these charges. They also charge me every month for AOL Netmarket. I've never even been to that site! When I call to speak to their billing dept I end up getting someone who doesn't speak very good english because they're in INDIA! So AOL not only likes to screw people because they think (or maybe they just are) invincible, but they outsource too so you can't even get an AMERICAN to help you with the problems your having with AMERICA online. My next step, I am currently looking for an attorney to file a lawsuit against this company. They want to take my money against my wishes then I'm going to attempt to take theres through court.