Medco Insurance Complaint - Medco Insurance is a terrible company
Medco Insurance is the company that my employer chooses to cover my family's pharmacy medication. It is completely without reserve, when I express what a horrible provider they are.
When it comes to copays, they seem to make up the amount I pay, on a whime. It is never the same, never consistent, and seems to not follow any set rules, whatsoever.
But what I hate most, is their lack of customer support. When I call them, to find out why my copay fluctuates so. The representative actually says she doesn't know, it "is company policy". What kind of answer is that? In addition, when I complain about how little information they are willing to give. They constantly try to pass the buck, by telling me to take up the issue with the pharmacy, or my employer.
On the service, they want their customers to believe that they are stupid, but sadly, it is they that think their customers are stupid, taking advantage in such a heartless opportunistic way.
I cannot believe their ways of doing business are legal. Unfortunately, the only recourse I have is to complain on a blog site, while they go merrily on, ripping off the public.