J P Morgan Chase Online Banking Complaint - Online payment sent 4 times resulting in account overdrawn, no money available to me - Online bill pay
Online bill pay - Complaint
GARDEN GROVE, CALIFORNIA -- I recently began using Chase online banking to pay bills and on Aug. 12 I set up an automatic payment to my Chase credit card for the following day,(Friday the 13th). When I went to the bank to withdraw money from my account there was no money and I was overdrawn by over one thousand dollars!
My paycheck had just been deposited, and there was no way I should have been overdrawn. I checked my account online and discovered that my payment for 540.00 had been sent 4 times, a total of 2160.00 had been withdrawn and sent as payment to my credit card, causing my account to be overdrawn. I immediately called my bank, they said to call the credit card company that the payment had been sent to. I was on the phone for over an hour, the credit card company said there was nothing they could do because the payment(s) were being processed, the bank told me there was nothing they could do either. I went to the bank on Saturday, and they told me there was nothing they could do, they were sorry, but it was up to the credit card company to reverse the payments and that it would take up to 5 days, (2-3 working days, and it was now Saturday).
I currently have no access to any funds because of the overdraft on my account, the payment to the credit card is not accessible to me because it is an overdraft protection account in which I do not have a card for.
It is my daughter's birthday, I have no gas in my vehicle, no food and the bank is offering no help, and no explanation for the error that THEIR ONLINE BANKING CAUSED!! DO NOT USE CHASE ONLINE BANKING!!
They told me they would try to reverse the charges for the overdrafts, but could not guarantee it.
UNBELIEVABLE!!! ON MONDAY I WILL BE SWITCHING BANKS.