Bank of the West--Glendale Complaint - False Advertising - Checking Account
GLENDALE, CALIFORNIA -- Bank of the West Glendale does not deliver what is promised! Don't go there! Bank of the West's website & radio ads offer a free iPod Touch if a customer starts a checking account with recurring $500+ direct deposits, 10 bill-pays, or 20 debit card transactions before 10/31. However, when I went to the Glendale branch, I was told by the "financial service consultant" that they would only open a checking account for me if I also opened a savings account, and I was offered unneeded & unwanted services. When I persisted that I only wanted what was advertised, a checking account, they said I should open it on-line. I told her that I came in because I could not enter a friend's referral form on-line. I was directed to the manager, who said, "You should just go to the Apple store and buy an iPod. You don't want a relationship with our bank. You only want an iPod. A checking account is not a relationship with our bank. Our primary concern is the customers we already have. We want to keep the line short. We can't have our customers waiting just so you can open a checking account and get an iPod."
If they don't want any new customers, then why advertise for new accounts? I believe a business should stand behind its advertisements. This gave me an exceedingly poor first impression of this bank. Take your business elsewhere!