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Cruise.com Informative - Good news - service

service
Review by grammy m on 2010-08-14
I have cruised with cruise.com several times and I have had no problem with them at all the CS is very good on handling anything I need and my agent is so sweet that I have used her several times and she is the best, I am reading some of the comments in here and I am not seeing what everybody is saying, when buying anything you need to read the fine print. On the pre paid tipping I see on the web site it is for only certain room catergory that you can get that, You people out there really need to ready everything and not blame the company, but blame yourself for not reading all the information on the site. I think that The site has a lot of information and it is very detailed as well. ALso when you work with one agent you need to stay with that agent like I do and I get the best service at all time, when I call and she is busy, I leave a mess and she does call me back within 24 hours and that is good enough for me. Stop complaining and read the fine print.
Comments:
Posted by Alain on 2010-08-15:
It's great that you've always had good service from them and your point about reading the fine print is excellent advice. Still, it appears other people haven't had your experience. However, good customer service should be recognized so thank you for your review!
Posted by Joe on 2011-12-13:
I have previously booked with cruise.com and received the prepaid gratuties and this time I was completely surprised while onboard that I did not receive the prepaid gratuties like it was quoted on the website. I would not have booked with Cruise.com if I had known I was not going to recieve that discount. They were the same price as every other site including the RCCL.com and if I had booked with RCCL I would have been able to use a coupon and saved more. Apparently, they have been using fraudulent tactics and I will no longer consider using them. Every RCCL has prepaid gratuties on their website. It does not say on select cabins or certain conditions apply. This is very deceptive.

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