Dish Network Complaint - Fraud - TV Service
LITTLETON, COLORADO -- I ordered Dish Network service to be installed yesterday, Aug 14th, 2010 in my home. After spending over 4 hours installing everything I realized that I couldn't record shows on my DVR downstairs and watch them in my bedroom so the installer said I could get another DVR for upstairs, and it's usually a $100 upgrade fee. When he called they told him that I would have to pay $200 since I had signed the contract already. I guess I was stupid for signing it before the work was done but I had no reason to think the company was as dirty as they come. I tried explaining to the agent on the phone that the service was still being installed and the installer was still here but she wouldn't budge and said I would have to pay $200 for the other DVR. I decided to not get it. After the installation, the installer couldn't get the receivers activated so he called the company back and was told they were having a nationwide activation problem and it would be resolved within 2 hours. I almost wanted to cancel right then but after all the work the installer put into it I decided to wait the 2 hours. It's now Sunday the 15th, 17 hours after the install and my dish service still isn't working. I called them back to complain and they said they would send another tech out to get it working and for my troubles give me the DVR I wanted for free. I felt like that was a good trade off so I said ok. However, the installer they scheduled to come out gave me a call to find out what the problem was and I told him it wasn't working so they were sending him out to give me a free DVR and to get the service working. He told me that his work order only showed that he was to come out and get the service working and said nothing about the DVR. I realized I had been lied to by the dish CS agent so I decided enough was enough and that I just wanted their equipment out of my home. To make matters worse, I had allowed them to drill a hole in the side of my home to install the service and after the installer assured me it would look professional, the inside hole was hideous and very large, although it was covered up with a plate. When I called the company back to cancel I was handed off to some guy named Eric from their executive decisions dept. and I told him the story but he must not have an education because he has no clue about contract law. He said I would be charged a cancellation fee because I hadn't given them an opportunity to fix the problem. I told him that I had been lied too twice now and as a new customer this was not what I expected from a company. I told him that dish was acting in bad faith and I would not be charged a cancellation fee because I never had the service...they never got it to work. My TV is still blank. Furthermore, I told him that they were acting in bad faith by allowing their installers to continue their work knowing full well the service wouldn't work due to their network problems. He just reiterated again that I could cancel but I would be charged a cancellation fee. I told him that I would sue and Win in a court against his company but that didn't register with him so I ended the call and took measures with my bank to prevent them from charging me more money for a service I haven't even used for one second. Dish is an incredibly inept company and I will never recommend them to anyone.
Photo of tv 18 hours after service was installed