AT&T Complaint - Total incompetence - Adding phone line
STUART, FLORIDA -- I recently rented an additional space in a strip mall where my business now exists. This additional space is in the same building, about 30 yards away. I had one of my employees call AT&T (who is presently my land line, long distance, and DSL carrier) and inquire about adding an additional phone line with the main number in the new space. I was told it would be no problem, and an appointment was set up. My assistant informed them that we close at 3PM, so the appointment could not be past that time. The appointment was confirmed. This is when the idiocy began. I was at a clients home at 2PM on that day (Thursday) and the tech called my cell phone to tell me he could not arrive by 3PM. His excuse...."I haven't had my lunch yet". I told him that we had an agreement, and to please arrive by three. His response...I'll try. I cut my client short, and rushed back by three because my employees had to leave. He had arrived and was hooking up the phone. He left around 5PM and said the job was done. After he left, I went back into my main store, only to find that he had completely DISCONNECTED my main store!!! I had no phones. I called customer service. She told me that no one could return until the END OF THE NEXT DAY. After expressing that this was not a case of a "line gone bad", THEY DISCONNECTED ME, I got basically no where. At this point, my cell phone batteries were dying. I have call transfer service, and asked to have my calls transferred so at least my business calls could get through. I was told I needed a password to do that remotely. I didn't know the password, 'PLEASE DO IT FOR ME!! She told me she could "MAIL IT" to me! Wait... it's get better. After an entire Friday and weekend without phones, too many phone call via my cell phone to them to count, untold unnecessary stress, the phones were reconnected on late Monday afternoon! They did give in on the call phone transfer, so some calls got in and out via my cell. On Tuesday, I discovered that the lines were all static and were basically useless. That was finally corrected on Tuesday. WHEN I GOT MY BILL FOR JULY IT INCLUDED AN $85.00 FEE TO CONNECT THE NEW PHONE LINE!! Hows that for customer service?? Is there anybody in these big conglomerates who has the slightest understanding of customer service?? I was so mad at the time I asked for the cancellation department because I wanted to switch to Comcast. They transferred me, but my cell phone went dead after being placed on hold forever. No one ever answered. I went through that exercise twice, and finally gave up. they won.