Gagnon Auto Complaint - Missing key - Buick Lacross

Review by frostyclark on 2010-08-16
CARIBOU,, MAINE -- I purchased a 2010 Buick Lacross a month ago and they only had one key. After a month, I still only have one key. I keep calling the dealer, and they keep saying that the key has been ordered. This car came to the dealer back on December 2009. The new would cost around $500.00 and I think they don't want to get me one.

Please let me know what else I should do to get this key. I would be in an awful mess if I lost this one key.

Thank you
Comments:2 Replies - Latest reply on 2010-08-16
Posted by Anonymous on 2010-08-16:
If they say they have ordered it, have they given a time frame of when it will be in? If they're giving you the run around, maybe you should drop by and see the manager in person, and ask to see documentation that it's been ordered.
When I bought my car, I was given one remote key and a standard key, and was told if I wanted a 2nd remote key, I would need to pay for it.
Posted by Skye on 2010-08-16:
We own 2 German vehicles and 1 Japanese vehicle, and they all came with 2 remotes and 2 keys, along with the key codes if we ever need to make another key. They were given to us the day we purchased our vehicles. Keep at them for the second key, unless your contract says you are only to receive the one key they already gave you.

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