Priceline.com Complaint - BOGUS Priceline.com advertising
Here's what they say in their advertising:
When you book a Name Your Own Price® Hotel, Flight or Rental Car we not only guarantee the lowest price we guarantee a BIG DEAL! We are so confident that you won't find a bigger deal on some other site, that the Big Deal Guarantee is available all the way up until the day before you travel. That's not all, the Big Deal Guarantee also covers Flight+Hotel Vacation Packages.
How To Claim Your Big Deal Guarantee
Call and tell us where you saw the lower price. Priceline will verify the price and availability right there on the phone.
( U.S. or Canada)
(from anywhere else)
The Legal Stuff
See more details below by product:
Book a Big Deal!
If you find a lower price for the same reservation, we'll match the price and give you $25!!1
Well, here's the real story:
We booked with them for a car in LAX and named our own price. Several times it was rejected, but finally accepted. Then Hotwire sent me a price drop notification, about 10% less than the Priceline.com price. So I called about their Big Deal Guarantee. (In fact, Priceline.com's regular lowest price was lower than what I paid). The Customer Service lady referred me to Danielle in Customer Relations. Here's the Real Deal: It seems like No Body gets the Bonus or the Guarantee. Just because you find a lower price, on the same class of car, same equipment, same dates, etc., you still don't qualify. It has to be from the Same company's regularly advertised list price. But I said that the "SAME" company I'm dealing with is Priceline.com and you have a much lower advertised regular price. Too bad, she says. It was really a "HA-HA GOTCHA MOMENT!" Why would a company like this stoop to such unethical practices? Who Knows? But I know that no one should patronize a company like this, unless they want to be treated so badly. I'm a senior and money is tight, and the savings would have been important to us. Very disappointed in Priceline.com and their people and their marketing double-talk. Be warned, like so many other advisories here.
Priceline is Out of Line!