Frontier Communications Complaint - Frontier Phone Company--USELESS
HUNTINGTON, WEST VIRGINIA -- We have recently had to deal with Frontier and it has been (in kind words) less than satisfying. My mother moved into a new apartment on July 11th and ordered phone service—it’s now August 16th and she still doesn’t have a phone BUT she does have a $100 phone bill. I have been on the phone with Frontier at least (and this is probably a low estimate) 12 times and no one in the company seems able to help me. I have been told that they put in a trouble ticket (on July 12th) and that they would be out on July 13th to fix the problem. No one arrived on July 13th so I called back and they rescheduled for July 14th. Again, no one showed and I called and they said they had given my mother a bad phone number and that the number actually was for a business and so they gave us a new number and said it would be connected on August 1st ( I believe this was just a ploy to get me to stop calling them every day). August 1st came and passed with no phone service. I called Frontier and they said they would open a trouble ticket (sound familiar?) Again, here we are at August 16th and we have no phone service and a $100 bill. What do I do? I call Frontier and they tell me to hold on and I think that at last I’m going to get something done---the representative comes back on the line and tells me that she adjusted the bill and we now only owe $26? What What?? Seriously? I cannot even tell you how frustrated I am and I go online and find that I am only one of many many who can get no real response from Frontier. I suppose we will have to go with Comcast and have a digital phone installed since Frontier Phone Company can't manage to actually install phones!!