Best Western Hotels International, Inc. Complaint - No Bang for the Buck
My family and I made reservations in the "newest hotel" in Canyon Texas for 2 nights while we helped our daughter/grand daughter move into her college dormatory. Compared to the Holiday Express next door who offers a $77 per night rate for college student family the Best Western outrageous at $127 plus tax. The grounds around the hotel were pitiful with grass and weeds growing everwhere, including sand spurs. The spa was out of order, the elevator smelled really bad and the rooms had bed bugs. The staff was young and inexperienced. when I asked about their ethernet connection in the room I was told it didn't work but they had Wyfi. I plugged my own cable into the ethernet and connected to the internet. during a thunderstorm the lobby entrance flooded and there were wet sheets and towels everywhere. I'm sure that was the same linen they washed and put in the rooms later. Overall, bad stay and will not do that again.
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