Cox Communications Inc Complaint - Stole My Credit Card Information
From the get I should of known this company was a crock of you know what. Not only does every website that offers reviews have horrible horrible things to say about it, but Ive even encountered some of their own employees who dislike their job.
Unfortunately for us and where we live there are no other cable companies in the area YET. So we have no choice but to stick with these scumbags or not watch TV, and have Internet.
When we first called, I spoke to a man who sounded like he knew his stuff, we told them of offers other companies were trying to sell (not telling them we have no choice but to go with them), and this man offered us a deal. A "bundle" if you will. So for the "fastest Internet, DVR boxes, movie channels, and more" our deal was 89.00. No contract. SO we said SOLD. He then transfers me to someone in a different STATE...who clearly stated he could not help me (NOW remember this last bit of info because this transfer to another state will play a crucial part into my fiasco with these people)....the man then transferred me back to a Cox representative in my area....NOT the same man as the first time naturally. So this employee then tells me the "DEAL" we we offered doesn't exists. AT ALL. So we said ok well what can you do. He offered us...the basic package I assume. Internet, and cable. ALL movie channels for the first 3 months, and then after only HBO for 100.00 a month. We said fine. Now its time to get our stuff, meaning cable box, remote, all that jazz. We go to a cox building, get our stuff, set everything up, and somethings not right. The picture wasn't coming in correctly. So we called. They sent someone out who told us they gave us FAULTY WIRES. Lovely. he fixed it and went on his way.
Time to sit, relax and watch TV with my family. NOT...think again. We turn on the TV and we have channels 10 through maybe 36....without ones in between. I call. They say this was a misunderstanding, and they would reset our box. Which they did. Turn on the TV...NO MOVIE CHANNELS. So I call AGAIN. They tell me there was something wrong with the reception and I will have the movie channels shortly. SHORTLY meaning in about a week because that's how long it took. Turn on the TV rather anxious to watch my movie channels. And all we have is HBO. (I am NOT kidding you people) I call. AGAIN. They explain to me how sorry they are and they will fix the problem. Within 24 hrs I had my movie channels, and was a happy camper.
Now its time for our first bill....176.00!!! I call. At this point these people should know me on a first name basis. They say I am being charged for having the guy come out to fix our wires!!! And also THE MOVIE CHANNELS. Now....we hadn't even had COX for more then 48hrs when this "guy" came out...so with that being said they credited our account. As well as the movie channel mishap. First bill is now 98.00. Thank you.
For the following 3 months bill is about anywhere between 98- 105. Perfect.
Here we are now...July 2010. I am starting to notice some weird activity on my personal bank account. 10 dollars here, 5 dollars here, 20 dollars here. So I call my bank and they say all they see is its a Tech Support company who works with Cox out of Florida. I am from New England...not even close to Florida. So I call up the lovely, most welcoming, understanding people at cox. HA. They inform me that they do not HAVE A TECH SUPPORT TEAM, and they do not know how this could of happened. And when I say this is all they said to me...THAT IS ALL THEY SAID TO ME! That's it. I called my bank who informed me there had indeed been fraud on my account. These people in Florida had mine and my husbands personal information including SSN. Thankfully, my bank went quickly into action and credited my account all money due back to me. Totaling in at over 100.00. I call Cox back and get pretty nasty with them cause now...after everything else that I had kind of gotten over you people steal my personal information! I had to get a whole new bank account. And you know how that goes. Everything came out of that account. So I had to call my mortgage company, my credit cards, EVERYONE to stop payments. The women whom I spoke to informed me this would be looked into and how sorry they are.
Here we are....August 16, 2010. Have not heard a THING back from COX. Not even a call as to how things are. But my bank has made about 7 to me. Get my bill for this month its 140.00. Call up for when I tell you the millionth time I kid you not. They inform me that it went up because the "PACKAGE" we were offered expired. We were never offered a package. We were told 100.00 a month no contract for a year. Its been about 5 months, although it feels like an eternity. So her I am thinking that after the stress, the BS, and what not they would offer me maybe something. At this point I would take a coupon to Dunkin Donuts. ANYTHING. They had nothing. Nothing to say. Nothing to offer. Nothing to comment on. NOTHING. NOT A THING!
I am disgusted with this company, and its lucky for them my husband and family enjoy their TV time and we cannot leave because FiOS isn't in our area, but when that day comes we will be sure to say ADIOS to this waste of a company. Please people BEWARE of this company. Beware of who you talk to. And keep and eye on all accounts. I was told this was an inside job from my bank. They told me an investigation is underway on their end with several employees from Cox, and that Cox has not cooperated with them in any way. SO please. Times are tough. And the world is a rude rude place. Read reviews before you purchase anything cause I would hate to see this happen to anyone else. Thanks for your time and I hope my experience helps others when deciding in a cable company.