United Parcel Service Complaint - Lost/Late Package
As a professional, I relied on UPS with the supposition that they would provide efficiency and reliability. Having the bad luck of finding myself much closer to a UPS service center rather than FEDEX, I opted to send a customer shipment in with an expected 5-day wait transit time. With much anticipation, the recipient never received her package and the shipment remains in a light-forsaken bunker between Houston TX and Pembina, ND, US.
PEMBINA, ND, US 09/08/2010 13:56 IMPORT SCAN
09/08/2010 13:55 IMPORT SCAN ***LATEST UPDATE AS OF AUGUST 16, 2010***
09/08/2010 10:30 ARRIVAL SCAN
09/08/2010 10:18 ARRIVAL SCAN
09/08/2010 8:46 SHIPMENT PENDING RELEASE FROM CLEARANCE AGENCY
WINNIPEG, MB, CA 06/08/2010 8:00 DEPARTURE SCAN
CALGARY, AB, CA 06/08/2010 6:49 DEPARTURE SCAN
CALGARY, AB, CA 05/08/2010 21:55 EXPORT SCAN
05/08/2010 17:45 PICKUP SCAN
CA 05/08/2010 19:45 BILLING INFORMATION RECEIVED
A refund was well out of the question given that a UPS is suffering from what may be a serious shortage of staff or an overload of incoming calls and a service refund demands a serious time commitment, one that cannot be made without incurring greater personal costs that the shipment itself.
I oath to never use this service again. Should need demand I ship something and Fedex becomes unavailable, I would carry the parcel and walk there myself, and delight in the fact that this may have a miniscule semblance of expectedness. UPS: Consider foreign trading or general domestic freight instead. This is NOT the first time I have found myself disappointed by the large Brown Trucks, but it IS the first time I made the productive decision to speak up about it.
I will now accept these costs personally, refund the customer, and move on from this a wiser man. Should the package ultimately arrive, we will call that a bonus.
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