Regal Motors Inc Complaint - If At All Possible, Avoid Business Here
STAFFORD, VIRGINIA -- I purchased a Toyota vehicle from this dealership in July 07' in which I knew there was a A/C issue as the air was not as cold as it should be when I tested drove it. However, I was informed prior to purchasing from the salesman Jimmy that they would fix it and that I could have the original manufacture repair since it was under warranty. Well, when I returned 3 days later to pickup the vehicle, the A/C issue was completely broke as all hot air was blowing. Since I resided 2 hours away, I decided to take it to a Toyota dealership the next business day. After determining the problem, I was told that the A/C had a hole in the condenser and that if the air was cold, they must used temporary freon knowing it would not last. Most importantly, I was informed that it was not under manufacture warranty as it had expired which ended up costing me $700. I believe this is why the air was barely cold on the day of test driving. Additionally, I had the vehicle re-inspected in MD and they discovered a defective head-lamp in which it should have never passed in VA.
As I now review other complaints, the below incident is EXACTLY the same situation that happen to me. I was told two policies were not allowed.
Regal Motors Inc. engaged in questionable, unethical and possibly illegal actions by misstating the validity of my Vehicles warranty with Nissan Motors - under which pretense they declined to provide a dealer warranty for the vehicle claiming there was no need for such because the vehicle was under Nissan's Manufacturer's Warranty and to use Jimmys (Azimi Khalid -the owner) exact ananlogy "it would be like having two insurance policies on one car". Upon investigating with Nissan I found out the Vehicle Warranty had since expired.
Please be EXTREMELY careful if you MUST do business with this dealership as they are definitely unethical and the customer service is the worst I have ever experienced.