Pampered Chef Complaint - Broken products and nothing done
ILLINOIS -- Just tonight 16Aug2010 I was baking in my beloved Pampered Chef stoneware as I do so many nights in the week....when I reached into the oven to pull the 9x9 baking dish out and the whole side broke off in my hand. I was shocked and thank God not burned. I screamed and my husband ran to help and reached in to lift it by the other side and the corner broke off in his hand. We finally slid it onto another pan and got it out of the oven. We salvaged dinner and afterward I called the company customer line. That was a joke as I was told suddenly that Pampered Chef now only has a 3 year warranty on the stoneware line. I thought that was crap since all the many years and years I had bought the products that it all had a life time warranty. And Pamela the custermer service representative was rude in my opinion. You would think that Pampered Chef would Value long time customers in this economy especially!! But I guess not! And from now on I will not be singing the Pampered Chef stoneware praises as I have done so often to my friends. And even more so after reading so many complaints here online of people have problems with stone ware pieces. Oh well I to will be out looking for another company to buy such baking stones from.